Last updated: May 2026
Who this policy covers
This policy describes how Monarch ("we", "us") handles personal information when you visit monarch-dayz.com and related Monarch group websites, submit forms, apply for jobs, or interact with our services. It applies to visitors, enquirers, applicants, and clients unless a separate notice applies to a specific product.
Information we collect
Information you provide
- Name, email address, and message content when you use the contact form or open a ticket
- Career application details, CV or resume files, and cover letters when you apply for a role
- Account or profile details if you use Monarch admin or community tools that require you to log in
- Project briefs, server details, and correspondence when you commission work or hold a retainer
- Payment or billing details where a processor collects them on our behalf (we do not aim to store full card numbers on our servers)
Information collected automatically
- IP address, browser type, device type, and general location derived from IP
- Pages visited, referral source, and basic usage data through cookies or similar technologies where enabled
- Security and abuse prevention logs, including failed login attempts on protected areas of the site
Information from third parties
We may receive limited information from payment providers, email delivery services, or platforms you use to reach us (for example Discord or social channels if you contact us there). We use it only for the purpose it was shared.
How we use information
We use personal information to:
- Respond to enquiries and support requests
- Process job applications and manage hiring workflows
- Deliver commissioned work, retainer sprints, and agreed services
- Operate, secure, and improve our websites and internal tools
- Send service messages related to your project or account (not unrelated marketing unless you have agreed to it)
- Meet legal, tax, or regulatory obligations where they apply
Legal bases (where applicable)
Depending on your location, we rely on one or more of: performance of a contract or steps before a contract; legitimate interests in running and improving our business securely; consent where we ask for it clearly (for example optional marketing); and legal obligation where the law requires us to retain or disclose information.
How long we keep information
We keep information only as long as needed for the purpose collected. Enquiries are typically retained for a limited period after the conversation ends. Applications are kept for the hiring process and a reasonable period afterward. Client project files and correspondence are kept for the life of the engagement and a period afterward for support, disputes, and records. Security logs are rotated on a schedule appropriate to the system.
Who we share information with
We do not sell personal information. We may share it with:
- Service providers that host our site, send email, process payments, or provide analytics (under contract and only as needed)
- Professional advisers where required (for example lawyers or accountants under confidentiality)
- Authorities if the law requires it or to protect rights, safety, and security
- Successors if our business is reorganised, provided the recipient continues to protect information in line with this policy
International transfers
Monarch is based in the United States. If you contact us from another country, your information may be processed in the United States or where our providers operate. We take reasonable steps to ensure appropriate safeguards where required by law.
Security
We use administrative, technical, and organisational measures appropriate to the data we hold, including access controls on admin areas, encryption in transit where supported, and staff access limited to those who need it. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is based on consent. You may also have a right to complain to a supervisory authority. To exercise rights, contact us using the details at the bottom of this page. We may need to verify your identity before responding.
Children
Our business sites and commissioning process are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have done so, contact us and we will take appropriate steps to delete it.
Cookies and similar technologies
We may use essential cookies for security and basic site function. Optional analytics or preference cookies, if used, will be described in a cookie notice or settings where required. You can control cookies through your browser settings.
Links to other sites
Our site links to partner brands, social profiles, and tools operated by other companies. Those sites have their own privacy policies. We are not responsible for their practices.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be posted on this page. Continued use of the site after changes means you accept the updated policy to the extent permitted by law.
See also Legal info and Terms and conditions.
Questions about this page? Contact Monarch or email enquiries@monarch-dayz.com.